Question: Are there any extra fees that are not contained in the quotation?
Answer: NO!!!! The quotation covers all fees for the three year certification period.


Question: How long does the certification process take?
Answer: We can process your certification as fast as you require. If your system is well implemented and maintained and the audit outcome is good the certification can be approved within a few days of the audit visit.


Question: Who audits you guys? (i.e. who audits the auditors?)
Answer: We are accredited by JAS-ANZ (www.jas-anz.com.au) therefore we are audited by this organisation regularly. We also have a comprehensive internal audit program where we audit all of our offices against our procedures and all applicable standards, i.e. ISO 17021, ISO 19011, IAF MDs, etc…..


Question: What is the difference between an audit and an inspection?
Answer: An audit seeks to establish the robustness of the management system and its historical compliance, whereas an inspection is a physical verification on the day. An example is with food safety; an audit looks at the system to manage food safety issues whereas a local council inspection is a look at the building for cleanliness and hygiene issues.


Question: Can I use the certification logos for marketing purposes?
Answer: YES!!! Certification logos can be used anywhere you wish to use them. The only rules are with JAS-ANZ accredited programs (ISO 9001, AS/NZS 4801, OHSAS 18001, ISO 14001), these logos cannot be used on the actual products or product packaging. Quality Warranty, Safe Food Warranty, Eco Warranty etc can be used on the actual products and packaging to advertise the fact that company runs a certified management system.


Question: What is third party certification?
Answer: Third-party certification is a process by which a product, process or service is reviewed by a reputable and unbiased third party to verify that a set of criteria, claims or standards are being met.


Question: Do I pay royalties to use the logos for advertising purposes? I have heard that some programs charge royalties.
Answer: Some certification programs do charge royalties but none of ours do. Some other certification programs charge an annual fee which is a percentage of your turnover. All our programs are royalty free.


Question: What is so good about International Certifications, why should I change my certification to you guys?
Answer: The main reason companies change to International Certifications is pretty basic, it is the human fundamental fact that people choose to do business with people they like – people like us and our attitude towards assessment and certification.


Question: What is the main reason for implementing a management system standard in an organization?
Answer: The main reason for wanting to implement a management system standard is to improve the efficiency and effectiveness of a company’s operations, pretty simple.


Question: What is the main thing to bear in mind if I choose to use the cheapest certification body to audit and certify my company?
Answer: You must always bear in mind that the cheapest might prove to be the most costly if its auditing is below standard, or if its certificate is not recognized by the organization’s customers.

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